So my bike cut our last week and after £145 cost for a shop to find the fault they traced it to my HM quickeshifter. Took it off the bike and no issue at all the bike runs perfectly. So I sent it back to HM and I get a phone call today saying they can't get the shitter to power up. I'm told it's not a common thing. However now my only solutions are to pay £180 odd to gave it fixed or £250 for a new one discounted. HM have been good about it and have obviously offered me a new one at a heavily discounted price. But the thing is only 2000 miles old. I bought it from a chap on here who had hardly done any miles and I've only covered about 1200 with it fitted. Surly a quality product that's expensive in the first place should last longer than it has. Anyone else had issues because with the cost of the shop finding the fault and now having to replace it with a new one I a little bit pissed off. It's not been a good month with the blade :-(
Apparently because I didn't buy it new they won't replace it. But yes your right it sucks arse for a product that cost a small fortune to fail so soon.
Apparently because I didn't buy it new they won't replace it. But yes your right it sucks arse for a product that cost a small fortune to fail so soon.
from their website HM Quickshifter is unique in bringing all of the advantages of a strain gauge quickshifter into one complete and compact package. This package includes everything required and simply plugs into any existing bike loom, all at a price that is competitive with conventional quickshifters! (Please see our document Strain Gauge Quickshifters vs. Load Cell Quickshifters for more technical information.) And finally... ask any rider that has experienced using a strain gauge quickshifter and he will tell you that there is no comparison. Reliable smooth and slick shifts every time! Virtually indestructible.
Wake up boys!!! You buy from a dealer you pay a premium on your used car... Buy private, you take your chances.... They are a quality outfit with a quality product, can you hardly blame them for not being able to stand by every unit that is sold 2nd and 3rd hand over the Internet? Want a deal, pay cheap, take your chances.... Sometimes it pays off, other times it don't! How can hm be expected to know how your product has been treated, expensive or not!! Buy new... Pay the price, you'll get top top service.
My Plus has done loads of miles - I reckon 15 - 20k without a glitch. I also got mine second hand - but for me it was word of mouth and the previous owner was meticulous with how he treated it. Sounds like HM been reasonable - the £150 to unplug it to prove it at fault sounds steep when I would have thought removing the power the shifter would have solved it pretty quickly (think it can be connected to bike plugs but unpowered with no impact)
I'll also add the fact they offered for it to be discounted is testament... Don't see many companies doing anything for customer satisfaction these days
I've not complained about their service HM were tip top. The chap I bought it from only had it for a short period. It was mint when I got it and I've used it for 1200 miles so you can understand my frustration with the product. Even if I had bought it new from HM I would still be in the same position I am now as I've had it 17 months. So second had or not my position would be exactly the same as it is now!
You've had it 17 months, how long did the previous owner have it for? Who fitted it to your bike? Sorry, I personally think your being unreasonable. Buy a TV second hand, have it 17 months and try even getting entertained. Think you should be more pissed with the individuals that charged you that ridiculous amount for unplugging something.
Can you hand on heart say its only done a few miles? No.... Am I saying you've been robbed by the bloke you've bought it off - not at all, sure it was fine. But if you stood on hm's counter, receipt in hand, knowing you had bought it off them, watched them fit it, and not touched it since, in or out of warranty.... Would you be in a better position? Yes IMHO.... Things go wrong with things, and its my opinion by offering a discount, they've gone way beyond and all that, I'm sorry but you try and save a few quid, sometimes doesn't pay off.... Wish it had mate, but with electronics, I'd always rather go new.....
I completely agree, in fact im sure that if anyone bought the HM quickshifter new and it failed within a reasonable time then it would be replaced like for like without issue.....
In the UK... You'd be covered for the expected lifetime of the product up to 6 years... Manf warranty is to try & defer their liability, which isn't very valid (Which is why they all say does not affect your statutory rights). [Some manuf warranties give you slight extra bits for that period... But they don't tell you that]. Anyway.. The standard UK warranty is also with the retailer... Not manuf. Buying private... Not a good choice unless you manage to get it for about 25% of the price new... H
To clarify a few points I fitted it myself. I know what im doing around a bike and it's a plug and play bit of kit. However a total pig to do on the 2010 blade. When A bike shop investigates a bike not starting fault they have to look. At everything. Also the bike wouldn't start until the quickeshifter loom was unplugged which means removing a lot of kit to get to it hence why there was a labour charge for this. Personally I don't think it's at all unreasonable to be disappointed in an expensive product with a good reputation to fail after only 2kish miles. I have no reason to disbelieve who I bought it from was telling the truth about tbe Millage it's covered. I think hm have been perfectly reasonable in their offer. It's just a bit of a shock to the system hence why I was asking what the life expectancy of a quick shifter is.
Understand your disappointment, it's gutting when anything fails. As per my original post, my plus was fine for over 10k. I also have friends who have done more miles over 2 or more years without fault. I don't know of anyone who's had a complete failure that's affected the bike in the way yours has.
Maybe finding out what exactly ( the component) that has failed may put some light on the problem. It would seem the product is a good one and lasts well. perhaps the process of changing it has caused a fault. Could your bike have an underlying fault, damaging the unit? Mike.
