Wanting some front discs for a set of wets, I agreed to buy some of a forum member, Mark1. We had a telephone conversation, agreed a price and I asked for them to be carefully packed as I had been sent inappropriately packed brake discs before, which turned out to be bent. I then paid via bank transfer as I was low on paypal funds. The discs turn up late, with packaging which only function was to attach a label too -nothing has been done to protect the discs from other parcels damaging them. See pics: https://ibb.co/gcK70z https://ibb.co/n3j70z I raised this with Mark1, who suggested this was an issue with the courier. I asked for him to enter a claim with them, as they would need to be straightened out. Initially Mark1 seemed to agree, then said get an engineer’s report and receipt and he would pay £20. I declined, as this service is twice that cost and I did not feel that it was my responsibility to correct someone else’s issue, specially when I had raised the point about packaging. I also pointed out this could be claimed from the courier, (as he suggested the courier had re-packed them) so why was it an issue? Anyway, an offer to refund was made, and I chose that option, stating they would be available for collection from today. Sadly, since making this offer Mark1 was made, he has since asked “how do I know they are damaged?” and failed to provide a return address, despite repeatedly being asked for one, then ignored my latest message. For anyone thinking “they will be alright” please consider those who straighten discus do not even like them being placed on top of each other to transport them. I’ve had a few sets straightened in the past (and some which have not been possible) hence my concern before buying them. So there we are. Make your own mind up as to whether you would buy something from fellow forum member Mark1.
Unfortunately, that's the issue with buying stuff from here. If you deal with a long-standing member whose reputation is known then there shouldn't be an issue. Seems to me, (1) Do you know they're definitely bent or are you just guessing? (2) If they are then you can rightfully expect the seller to refund you as due care and attention wasn't taken with the packaging. If there's any claim to be made against the courier, let the guy who arranged the shipping make it. (3) If straightening is required then the seller can arrange for that themselves.
I am a bit wary of posts which spotlight a forum member in such manner. I have great difficulty believing that a forum member would deliberately set out to shaft another. I base my opinion on having purchased many items from this site through members. This is perhaps not an issue over which to 'take sides' but, as it is in the open arena there are perhaps, some items for further examination: 'Discs turned up late'; not necessarily attributable nor proven to be from actions of the seller; '. . . packaging which only function was to attach a label to'; I wouldn't send goods like that, so might there be a fault by the seller, or was Hermes contracted to package and consign? As @BoroRich questioned: Are the discs actually 'bent'? If a purchaser is alleging goods received are not of the advertised quality, it is incumbent upon the purchase to provide such evidence. I now wonder whether I am actually adding 'fuel to the fire' by responding to this thread, however, my real point is perhaps this should have been solved by PM between those concerned rather than publicly outing. I do note the claim that the seller did not respond to messages, but once again, there could be (and probably are) perfectly valid reasons for that. Nevertheless, this posting by @Fran9r will hardly resolve the issue at hand.
Or it may put people off selling anything to you. Perhaps you're just nitpicking? As @nigelrb has said. You can't really just start a thread chucking muck at other forum members and expect everyone to rally to your cause. There are 2 sides to every story. I notice you didn't answer the question as to whether the discs are ACTUALLY bent? Are they? If I'd sold someone something and the buyer asked for a refund based on POSSIBLE damage then I don't think I'd be inclined to issue a refund or start paying for engineer's reports. If they are definitely damaged then of course.
Bent discs is nip picking? Perhaps you'd like to buy them then? I've not asked for support. Placed against a flat edge they are not straight -I have not paid for a report as outlined in my post. It's pretty simple -discs are delicate, package them properly. If they get damaged in the process either they are covered under the insurance or the packaging was not correct. Either way, it's not the buyers issue (unless they booked the courier, which I did not). In any case, I pointed out the issues, was offered a refund, and am now being ignored.
I don't think you're particularly being honest there. I think that your aim in posting this thread was to shame @Mark1 into giving you your money back by getting the backing of other members. That having been said, now that you've clarified that the discs ARE definitely damaged and the packaging that you've photographed was the full extent of the protection given to the discs, it's not unreasonable to expect a refund or replacement.
I don't need anyone to fight my battles, but I feel I should share the experience. Fair enough if someone knowingly chooses to purchase.
Hang on here. I think I have been more than fair in what I have offered, as for ignoring your last message, I have got a life and am currently away with my wife. You only messaged me this morning. As for the refund and offering to pay towards getting the disc's checked, you were more than happy to accept the £20 towards this, until I asked for proof it had been done and a copy of the report. Which to me says you just want a bit of money back. I have offered a full refund on something that is more than likely not even damaged, how many people would do that?
@BoroRich I have asked him the same question about them definitely being bent, and funnily enough he failed to answer me as well
Erm, no. Anyone can offer to refund, if they then withold the details to enable anyone to do so. You were online for at least 30 mins after the last message. The last pair I had checked and straightened were £30. Fran9r, Friday at 11:20 AM Report Reply Mark1 Member Joined: Mar 17, 2017 Messages: 161 Likes Received: 3 If you want to get them checked I will give you £20, personally I don't think there will be anything wrong with them, it takes a lot of force to bend them. If you get them checked send me a copy of the report and receipt, then I'll send you the money. Cheers Mark1, Friday at 12:16 PM Report Reply Fran9r New Member Joined: Apr 3, 2018 Messages: 17 Likes Received: 1 Sorry that price was cash, if you want a receipt it will be plus vat. I disagree about the force required, which is why I asked them to be packaged with that in mind. I'll bring them to work on Tuesday and have them packaged ready for your courier to collect. Thanks, Fran Fran9r, Friday at 1:10 PM Report Reply Fran9r New Member Joined: Apr 3, 2018 Messages: 17 Likes Received: 1 Packed and ready to go. Thanks, Fran Fran9r, Today at 10:01 AM So, your address? Fran9r, Today at 10:57 AM Report Reply Mark1 Member Joined: Mar 17, 2017 Messages: 161 Likes Received: 3 Answer the question, can you confirm they are damaged? Mark1, Today at 11:02 AM Report Reply Fran9r New Member Joined: Apr 3, 2018 Messages: 17 Likes Received: 1 You offered to take them back. There is no way they are straight, they were sent with inadequate protection. You declined to enter a claim with your courier. You answer the question -what is the return address? Fran9r, Today at 11:06 AM
Answered above in previous PMs. You either sold bent discs or packaged them so badly damage was going to happen. Or just can't be bothered to claim with your courier.
All that shows is what I have just said, now if no reply within 3 hours is ignoring you then you have a serious problem with patience.
Placing it on a supposedly flat surface does not prove they are bent, I have now sent you my address return the disc's
No offence fran but you seem to have a lot of bent disc's what's to say you're not sending a different pair back?
