don't think your going to like the outcome then, although its misleading its not cost u, trackers not going to give a year for free after they fitted it for free, that's the whole point of fitting it for free
But I think it reasonable to think that Honda had negotiated a special one off fee for the first year's subscription.
I have just spoken to HCS and proposed that Honda pay the £99.05 and I pay pay the £9.95 for the first 12 months. After that I appreciate that I will have to bear the full ongoing monthly charge of £9.95 a month or £109 for the reduced annual subscription. I pointed out that their website is misleading. It was misleading two weeks ago when i first pointed it out and it continues to be misleading now.
If Honda say no tell them the tracker needs to be removed by them FoC as it is not as advertised and you would not have accepted it if you were aware of the extra costs in the first year.
I am not surprised at hte hidden costs involved. There are some trackers sold for which you make only a on off payment though. But being forever pessimist but realist (certainly when is comes to modern technology), how long do you thing it will take before a breatch of data takes place and your information ends up in the wrong hand?
Bradley has got back to me. Nothing they can do for me. I pointed out they are breaking consumer law. He gave me the telephone number for the National Conciliation service. So despite buying four new Honda motorcycles since 2004 and numerous new Honda cars since about 1995, they can’t tip up £100. They must be in a bad financial way.
Poor show all round really. Are you going to pursue it? ...get them to remove the tracker or cough up the extra?
That’s what pisses me off, for them £100 ain’t a massive deal, they should at least offer you £100 off let’s say the labour of servicing the bike or discounts some goods for your bike. Total shit service especially when you bought a few bikes over the years from them
What we used to get from Honda: Dear Mr Customer. We are sorry that the offer posted on our website was at best ambiguous. In recognition of the service a customer of Honda should expect please accept a 25/50/75% contribution to the cost of the first year service with datatag. We hope this offer is acceptable and we hope to retain you as a customer for many years. What the reality is these days: Meh!
Not just bikes. In the last 30 years we've probably bought 9 new Honda cars. I need to get back to them. I wonder if they'd respond better to a written letter of complaint?????
That used to be the case. Remember when we used to be told to 'put it in writing'? Seems to not apply any longer. Letters are just disregarded/ignored. I have experienced this with DWP's Pension Service, HMRC and other high profile authorities and businesses. Most recently, after escalating a complaint to The Ombudsman, DWP claimed to have not received my correspondence. Changed their tune after I replied with photocopy of the 'To be Signed For' receipt! No apology though. Friggin' asses. In your case, I would send a written complaint nicely put as 'relaying my concerns' to the dealer. THEN if you get fobbed off, I would follow with a letter to Honda Corp. in Japan, because we know that Japanese have a high standard of moral compass and would (hopefully) initiate retributive action.
Find the name of a very senior UK bod at Honda. Send an email to them, [email protected] they won't read it personally but will normally have a team that looks at these sort of emails.
