Tyre Issue - Broken bead

I had a punchure in my road bike tyre ( Pirelli Rosso) and went to the local Pirelli dealer who repairs tyres.

All was going well until they seemed to be having trouble re-seating the tyre, and then they came out and said " there's a problem". After looking at it, they determined that it is probably a manufacturing issue and suggest that I return it to the shop that bought it from so that they could contact the distrubutor for a warranty claim ( tyre is 11mths old with about 4,000 miles ) .

The shop kindly loaned me a used tyre to get me home & about.

The next day I went to the shop where I bought the tyre and they gave their opinion that it was the tyre fitter had caused the problem. They sent photos to the distributor who had the same opinion. The sinic in me thinks that they are just saying that as it is the easy way out.

I plan to return to the shop (puncture repair) and ask them to contact the distributor directly, and then see what they say ( after the distributor advises that it was a fitting fault).

1. Do you guys have any opinion on this, after looking at the photos ?
2. There is no way the shop would replace the tyre with a new one ( as it is nearly a year old) but I think that I should get a big discount if I buy a replacement tyre from them.






thanks

 

I've seen this kind of damage done to a car tyre when fitted on a semi automatic style tyre changer by someone who isn't competent.

 

Yeah I'm with above that's been the tyre operator not a tyre defect!

Tyres not been seated in the correct position when removing the tyre allowing it to be caught in the machine and the operators forced the machine to try and get the tyre off.

 

Wnen back to the shop yesterday evening - the guy said that he has spoken to the country distributor and they said that the damage was caused due to the tyre removal equipment..... To which he said that he purchased tyre removal & balancing machine from them and also had training from them. It was a stalemate so it is being refered upwards. The main boss was overseas ( on the Rosso 3 dealer launch at Sepang) and when he returns (today) he will have a look and advise what to do.

Lets see what happens

 

Best of luck and I hope it goes well for me, though knowing any tyre fitter, they will just be in complete denial

 

Tyre fitter to blame for that one, thats why we fit our own

 

I'd love to be able to fit my own tyres but I have enough trouble getting that fiddly fuel tank hose connection undone, the tyres can be left to the 'experts' [ at a different shop] next time.

Went back to the shop and they advised the distributor is still sticking to their guns and saying it was his fault. He said that he ( fairly obviously...) didn't agree. So, I said. What do we do - another guy at the shop interjected and said they they could give 17% discount. I explained that that wasn't very much considering i'd used it for less than a year and the recommended life is 2 year ( over here, the sun, temperature and humidity affect the tyres) so I was thinking more of 50%. After a long silence they agreed to £100 which I was OK with ( normal price is £180 over here) and then the Pirelli Rosso Corsa ( 190/50 ) was fitted with no apparent issues. It is a bit of a pain and stuffs things a bit, having to pay 100 when I was expecting to pay £6 ( for the puncture repair).

On the way home, I was thinking - I wonder if the distributor boss man said that actually it is a warranty replacement....in which case I'd just kindly given the shop 100 quid !

 

£6 for a puncture,,,last time I took the wheel in ,they plugged it and cost £30

 

@KPH I'm not sure I follow you on your thinking, everyone that's commented on here all agree with the manufacturer/distributer that the damage in your pics was caused by dodgy tyre removal practises.

Yes you had some issues wasted time and such that was directly connected to the tyre machine operator damaging your tyre with 4K put into it, but you agreed to them giving you a new tyre that was reduced by 55% of normal price but now you are not convinced and think the tyre place was trying to get one over you but you attained what your goal was in your original post.

Over here car punctures were anywhere between £15-25 depending on the type of weights required during balancing and that was many yrs ago!
Most motorcycle places that do tyres won't take the liability and carry out any repairs to MC's so if your bike gets a puncture they will only fit new tyres not repair!