For those of you that have been kindly commenting and following my woes trying to get a fault fixed with my 2017 Honda Fireblade RA-H, you will already be aware of this potential nightmare with what Honda Customer Care (UK) are claiming to be a hidden cost if you need to use your Extended Guarantee. For those that haven't read that thread, the issue I am having is that Honda Customer Care (UK) are insisting that I, as the Customer, am liable for the cost of diagnosis (their response is in the highlighted text). Clearly this is not stated in the text of the agreement below. If there are others out there that have bought this product, like I have, in good faith, then it might be worth us clubbing together to petition Honda. At the very least, I would advise anyone considering purchasing an Extended Guarantee from Honda to think carefully about the potential unwritten claims Honda UK are making about the Customer's liabilities.
The way I read that, is that if there is found to be nothing wrong, then the cost of the diagnosis falls on yourself. If there is something wrong that needs replacing, then the cost is with the guarantee?
And that is how the dealerships are interpreting it, but Honda UK need to reimburse the dealerships for their workshop time spent investigating the fault - and this is where Honda UK is telling the dealership to charge the customer. I cannot see how Honda UK have a legally defendable position but as I’m not being asked by the dealerships to pay (so far) then there is nothing for me to take legal advice over. It just means the dealerships might be reluctant to take on work under the Extended Guarantee (or make it low priority work as it doesn’t pay) so this makes the Extended Guarantee a useless product - even though the contract states that the work to repair a fault should be carried out by the dealership as soon as is "reasonably practicable".
