HM Quickshifter FORUM ONLY Blowout sale!!!

Discussion in 'HM Quickshifter' started by Toby LeRone, Oct 1, 2014.

  1. ColinBR

    ColinBR God Like

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    The SS let's you shift at different rev ranges smoothly, whereas the Plus is set for a set range of revs.

    I know where my money has went.
     
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  2. martinowen

    martinowen Moderator
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    Steve I have never tried the SS but I am more than happy with my plus, I'm sure if I tried the SS I would change my mind but the plus is still a brilliant shifter, you won't be disapoint either way
     
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  3. Toby LeRone

    Toby LeRone Active Member

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    Hello mate, you should not be getting a jolt on your current shifter. Its needs tweaking by the sounds of it.


    I have to say this offer has been very popular so far, very impressed :) Kept Arthur on his toes no doubt lol


    Not to be repeated though so grab one while you can :)
     
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  4. Gilesy

    Gilesy Elite Member

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    I will accept only "a small token" Ben for all this end of season profit your making :D
     
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  5. Barstewardsquad

    Barstewardsquad God Like

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    :( Won't get invoice paid in time so will have to wait for the glut of 2nd hands from people who upgraded.
     
  6. kev.b

    kev.b Well-Known Member

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    HM Dash special offer next please !!! :)
     
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  7. arthurbikemad

    arthurbikemad A very helpful Gent

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    You may need to keep clicking the like button Kev to get a forum deal on a dash!

    This amazing offer ends on the 23rd people so if you want a one time only offer, ONLY for the forum members here you had best get a shift on (no pun) if you want one!
     
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  8. Daznorthwest

    Daznorthwest Elite Member

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    Pm sent re ss... Where's the like button for the dash :D.
     
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  9. arthurbikemad

    arthurbikemad A very helpful Gent

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    Messaging you now Daz.
     
  10. arthurbikemad

    arthurbikemad A very helpful Gent

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    Ok quick note to those who want a GP for PRE 2008 Model blades.

    By mistake/misunderstanding Gilesy was sent a PnP loom for his 2006 Blade, the PnP loom (small loom that connects to the speed sensor and crank sensor ONLY for the GP) only fits 2008+ model Blades, the GP shifter was only developed for 2008+ models but works perfectly on 2006/2007 model bikes (only the PnP loom does not fit), the PnP loom is new and used to be hard wire only, the hard wire only loom is £18.00 cheaper than the PnP loom and this is the only real option for the 2006 model bikes, half of the PnP loom fits the 2006 model blade and you could buy the required connectors and make up your own PnP loom to save you cutting into the stock loom for the two wires needed for speed and rpm info. So in short the GP works with 2006 model bikes but the speed sensor and rpm sensor loom does not fit you will have to wire it in as I have always done.
     
  11. Gilesy

    Gilesy Elite Member

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    So as Arthur says above.. small issue with my purchase of HM GP Plug & Play Shifter at £730 shipped.

    I'm going to be very honest in this posting., and this may offend some folk, I may attract criticism of my honesty (through this social medium), I may even have some people question what I'm bothering posting this up for, but I think given the advice, support, etc. in the last year plus I have offerde to this forum,I think I'm entitled to writing my "experience" with this episode.

    First and foremost, Arthur is in no way to "blame" (strong word) for any of this, and I hold him in high regard.. Top bloke and a joy to deal with at all times.

    As you know, I cheekily asked HM's Ben aka Toby about a month ago to offer us forum members a discounted deal on his quick shifter products. The old saying if you don’t ask, you don’t get! I run a small oilfield services company in Aberdeen (under 40 employee's), and negotiating is what I do on a daily basis. It could be over £2M orders some days...(Not my money before you shoot!) So I like to think I'm the most honest, open straight guy that you will ever meet, with a lot of integrity and hopefully others will think generosity. I'm not in any way writing this to slag off anyone, but I think it’s only fair to share my “experience” on this one given the deal was kindly offered on the forum itself.

    I ordered a HM GP shifter through Arthur as per the kind HM offer, at £719.04 + shipping. At the time, I questioned the cost as on the HM Racing website (an affiliate), the Shifter was £780 (including VAT). So my question was if its 20% discount, then £780-20% is £624. Ben corrected the calculation to state this deal was for the new plug & play looms included, so as per his email here:

    The price is £780 which is the shifter only without any options! Add the 2 looms offered to make it the plug and play offer then its the price I quoted!! £60 for the SH loom and £58.80 for the PnP crank, speed loom. Kind regards, Ben"

    Fine.. Sounds good to me so I bought the shifter & looms. BTW.. its worth noting here that I called HM Racing this morning and they confirmed that the HM GP they sell is £780 (inclusive of the standard loom).
    Shifter arrived from our own Arthur.. and a week later, I finally get time to go fit it. Whilst trying to fit the VSS / CPS loom (you need this for the GP shifter only) the plugs on the plug & play loom did not fit the VSS speed sensor plug.

    Fine no big deal, I emailed our own Arthur and CC’d the email address of HM. Arthur very kindly jumped on this even during his weekend off work and offered suggestions on how to resolve this.. again Top bloke!

    Got round to talking to Arthur on Monday who had spoken to Ben (BTW was on a day off Monday). Seems as Arthur mentioned on the post above that these looms were for 08+ bikes only, so the only option for my age of bike was to hard wire (solder) the Shifter loom into my bikes VSS and CPS wiring. Of course at this point, I questioned then the potential refund of the plug & play loom pricing then.. as clearly it didn’t work for me. Got me so far.. don’t think I’m doing anything wrong questioning these costs.
    Arthur got talking to Ben again and given Ben’s answer to Arthur, Arthur suggests that Ben give me a call today. Oh Oh.. I smell a rat reading between the lines at this point.. hmm

    No call from Ben, so I called Ben at HM myself. I’m going to be open and honest here and say that Ben didn’t give a shit to resolve my issue. He told me to go ahead and cut the plugs off my existing plug & play loom, and hard wire it in. Fine I said, so looking for a resolution on the cost of the loom, Ben couldn’t care less. Started giving me lower numbers of the loom cost at £40+ pounds now and denied writing the loom cost more.. Then offered me £12 discount (the apparent price between a standard loom and the plug and play one) and told me it’s both Arthurs and my fault for not mentioning this was a 2006 bike (even though Arthurs email to HM states GP for RR6). I declined the £12 offer as at this point I just felt fobbed off, and that Ben was being a smart arse on the phone. Fine.. but I stated I would air this “experience” on the forum.. not for spite, but for all to see what’s going on (I always think peoples true colours shine through in times of adversity). Phone went down.

    15 mins later, Ben calls me with a different tone in his voice. He now admits that Arthur has asked for the RR6 GP.. so was HM’s mistake. Now offers me £20 back (which is now the new price difference of the hard wire loom vs the plug & play version apparently...hmm). I told him to give it to Arthur for his troubles in this.. and that hopefully Arthur can discount the £20 from a potential HM dash sale for my xmas from my kids. Ben agreed to share this discount through Arthur.

    What’s the point of me sharing this some of you will question… what you moaning at when you go the Shifter discounted anyways etc.. well I decided to share this as I just felt a little let down by Ben if I’m brutally honest. I even phoned Ben up at HM on the 1st of October to remind him that he had very kindly offered a deal on the forum, and forgotten all about it. HM have done OK I guess out of my perseverance for a deal that otherwise would probably not resulted in so many sales at this time of year. What happens when the chips are down in my case.. cut the plugs off MATE and I’ll send you £12 quid.

    Right.. that’s that off my chest.. cue the bullets.. and slagging and swearing etc towards me as you like.. Like I mentioned, this is my experience merely showing people what happens in the real world outside our fairy-tale world of our forum names.
     
  12. arthurbikemad

    arthurbikemad A very helpful Gent

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    No problem posting up on my part, I do understand your frustration and I did try and be clear from the off that your bike is an 06 knowing full well they are not the same, I guess I took for granted or assumed that HM would know they are different (for those who don't know the shifter is sent directly and HM just process I have placed) the order. I'd have to say I am probably to blame in that at no point do I recall saying "you do know they are not the same", my justification for that is I had overlooked the words "plug and play" in the forum offer and until you had posted me pics I had never seen the PnP loom before and I had assumed you would get the hard wire loom that I have always used and installed in the past. So I'd like to take some of the blame for the balls up and I did think of the question at the time but made the assumption HM knew so I said nothing.

    Its truly a great product and I know HM go out and out to help all anytime and have always gone to great trouble to solve problems in the past. As for the pricing that's something that HM quickshifters and HM Racing set themselves and I have no idea what they are unless like you or anyone I look them up online, I have my own pricing for the range of shifters and offer what I hope is the best deal I can give at the time for the customer, none of have anything to do with this offer.

    I hope your not too cheesed off as I for one will be gutted if such a great offer ends with any upset or hard feelings, I do all I can to try and resolve problems of any kind.

    I only wish I had an old loom I could cut up for you mate as I would make that section of the loom up for you, it would be no big deal. Sadly I don't and feel my hands are tied

    :(

    I'd like to add that HM for me in the 25 years or so of trading with bikes have been and are the best company I have ever been dealing with.

    Also in the whole time with my workshop/sales this is the first negative review I have been involved with in regards to my work etc, such a shame I don't have the two connectors etc to make up a 20 odd quid section of wiring. :(
     
    #112 arthurbikemad, Oct 21, 2014
    Last edited: Oct 21, 2014
  13. Gilesy

    Gilesy Elite Member

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    Arthur.. I don’t hold you responsible in anyway sir. I mentioned above and can mention again that you have tried to go above and beyond to try and fix this, and were stuck in the middle. I'm in no way giving a negative review of you or your work.. please believe me. No hard feelings whatsoever towards you sir.

    Additionally.. HM's Ben offered us all a discounted deal with despite my honest "experience" above, is cheaper than buying from anyone else off the shelf.. so hats off to Ben for this one.

    Bottom line, when you get into trouble, you find out who your friends are.. and with a bought and paid for plug and play loom not plugging and playing, I believed the hype of HM being the type of company that Arthur thinks so highly of.. Ben's phone call to me today showed otherwise..

    Again.. nothing edited here or dancing around the issue.. just me being honest guys..
     
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  14. arthurbikemad

    arthurbikemad A very helpful Gent

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    Ok thanks Kevin. If I can do anything more just ask.

    I have just asked a mate who runs a breakers if he has an old loom around, he is going to take a look for me.
     
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  15. Gilesy

    Gilesy Elite Member

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    Thanks Arthur.. its no big deal in the end of the day.. I'll just do what needs doing to make this work with a little Giles ingenuity :)
     
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  16. arthurbikemad

    arthurbikemad A very helpful Gent

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    I hope the rest of the install etc goes smoothly for you.
     
  17. DannyBhoy

    DannyBhoy New Member

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    Knowing Kev as well as I do and how helpful he has been in helping me with anything from the bike to storage of the hog while im away working etc. Its a shame to see it go this way on him as I know how excited he was to get the shifter and get it fitted (I have a minimum of 10 photos of the shifter in the box!! haha)

    I have heard lots and lots of reports of good after sales service (which for me is a true sign of a good company) from HM in the past but this experience doesnt seem to ring true with that and I find that surprising.

    Having a GP fitted on my own bike and talking the product up to Kev endlessly has most definitely made him want one more and I know when its fitted he will be delighted with it. Now I better go think of something else to put on my bike that he doesnt have, might take a while........
     
  18. arthurbikemad

    arthurbikemad A very helpful Gent

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    Problem is DannyBhoy that HM don't have a sub loom for Kevin's bike, if they did they would send him one FOC. Kevin has no choice but to use the hard wire method that has always been used in my case, HM did offer the difference in price but the connectors used by Honda are only cheap so sadly it looked bad as the offer was only small. The GP is already discounted so not much room to move I.e offer something to further sweeten the deal.
    As I offered IF I could get the two plugs needed Id send them to Kevin FREE and he could make up his own loom, the plugs needed prob only amount to 5.00. I keep stressing that the GP never used to have this PnP loom and it's not required to install it on Kevin's bike, even if HMs PnP loom did have the connectors for his 06 he would still need to cut it as it would be too short, secondly as I say the GP technically is not for pre 08 bikes, HM would normally refuse to sell products that are not for supported models. I am not defending anyone just saying if you try and order one for a 06 on the site, like the DASH you can not place the order. Kevin is annoyed his is not PnP as offered in post 1 but that's an assumption made early on and a slip up on my part for not saying or noticing that the offer was for a new PnP loom I have never seen so I want to take some of the blame. To put it simply it was overlooked that Kevin has an 2006, personally I would still be happy as the GP does work on that model and HM are willing to support Kevin and his bike, he is the ONLY person who has one for that model and I doubt there will be another for the reasons here, we are able to refuse to sell a product for a model that's not listed but it's nice to fit such a device when we know how to make it work.

    I should add that is there is a problem with prices from one company to another that's something I have not looked at. HM Racing and HM Quickshifters are two separate companies.

    Also HM will always go the extra mile to solve problems etc, if Kevin has a problem with the GP once installed he has myself and HM to offer support etc (I am "when I have a damm signal" on hand 7 days a week and around until late most days, PM me or post here and you will get an answer even if I am up at 1am).

    Let's hope the rest of the install and tests go smoothly and Kevin ends up with a rare setup that gives his 2006 The Edge over others. It will be very trick.
     
    #118 arthurbikemad, Oct 22, 2014
    Last edited: Oct 22, 2014
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  19. Toby LeRone

    Toby LeRone Active Member

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    Sorry if you think I was unhelpful, I assumed you already had the options presented and was calling to confirm this after I called Arthur while I was off on Monday at the hospital with my ill son. Mistakes happen for which I apologised for the instant I found out I was to blame.

    That is all I will say on the matter as I do not want to ruin this any more than it already has been and turn it into a war of words.


    However, I will correct you on the prices. I have spoken with Dave at HM Racing and his price is EX VAT and EX any LOOMS so the price is £650 + VAT = £780. Then add any looms and options you desire. Dave did say to me he tried to call you back as he was in the middle of some things and you never answered so he left it there.

    Hope that clears that up.



    I will add that I hope this does not sour your experience with the Shifter when it is fitted and rest assured this will not affect any further support you receive from us at HM. We do have a great reputation for our customer service but at the end off the day we are only human as well.

    Thanks

    Ben
     
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  20. Gilesy

    Gilesy Elite Member

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    Moving on...

    For all that are interested, I'm going to post a new thread on how to fit an HM GP quick shifter (with modifying the plug and play loom) to Fireblade models 04-07.
     

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