Yes the bike had been fine up until the pad did a disappearing act lol, I don't have the bike back yet but will ask for the defective calliper, I'm not in a position to say wether the disc is scored or not but have been assured that the bike is working correctly now. I'm not sure if they touch the brake pads on the 600 mile service. I think an email to the director is a really good idea I'll try that route and see what they say, I just don't think they have taken in to account what could have happened.
Just interested to know what you'd be happy with as a resolution from the dealer. Mistakes happen and yes it's a serious mistake so I understand your attitude towards this I'd be the same. When things like this happen I'll often ask the customer what would you like us to do, goodwill gesture of money off future servicing, disciplinary action towards the staff member a letter of apology, more often than not they will vote with their feet. It happens.
I wasn't thinking along that vein, I have e mailed them and told them that I was unhappy, they called me straight back. If they offer me a goodwill gesture then I will gladly accept and I would certainly not want someone to loose their job over it,I suppose I just wanted someone from the dealership to recognise how bad this could have been. I don't think it was a staff members fault just a random failure.
Whatever outcome you want it's important that its investigated thoroughly to prevent serious injury or even death in the future
I used to be a Master Tech for Nissan and I have seen it time and time again in main dealers that I have worked in, a car or bike comes in for 1st service the workshop issue the job to the apprentice to do as its a 1st service and nothing will be wrong with it so Oil and filter, check the lights, clean the brakes up, stamp the book and out the door. Never heard of a Brembo caliper having a vanishing pad before but I have seen Apprentices put pads in back to front, upsides down, pins in wrong and not fitted the retaining clips you name it they do it and unfortunately this is most likely the cause of what happened. The dealer will not let you know your bike was serviced by a spotty teenager that's been a technician for about 25 min and they spin a yarn. Glad its fixed and really glad you didnt get injured or killed due to someones silly mistake.
Problem at a dealer is there are no foreman checking the work.I know of an apprentice at Mercedes his dad said he is clueless without his laptop.It tells him how to fix things.
I would still have a chat with the manager or send a recorded letter as this is a safety fail on their part, pads just done dissappear for no reason either it wasn't assembled properly at BMW or wasn't pdi'd correctly which should have picked up the theoretical incorrectly assembled caliper, or it was done during the service. I would express your feelings that at no point has anyone apologised for this happening and how they are looking at this customer service wise
You all have valid point guys but, it was working when I brought it home from the service and when I took it out at first, then the breaking disappeared. I have updated another thread. They have replaced the afflicting article and given me £500 hush money to spend in store lol.
